سياسة الخصوصية

سياسة الخصوصية

Last updated: October 2025

At Pearl Al Shahama Automatic Laundry, accessible from https://paslaundry.ae, your privacy is very important to us.
This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or interact with our online services.

  1. Who We Are
    Pearl Al Shahama Automatic Laundry
    Abu Dhabi – United Arab Emirates
    Email: pearlalshahamalaundry@gmail.com
    Phone: +971 55 126 2887

Our website address is: https://paslaundry.ae

  1. Information We Collect
    We may collect the following types of information:

Personal information – such as your name, phone number, email address, or location details submitted through contact forms or booking forms.
Usage data – including your IP address, browser type, device information, and pages visited.
Cookies and tracking data – gathered automatically to improve performance, analytics, and marketing.
Media uploads and comments – if you upload images or post comments, we may store related metadata to prevent spam and enhance security.

  1. How We Collect Information
    When you fill out contact or booking forms.
    When you call or message us via WhatsApp or web links.
    Through automated tracking technologies such as cookies, Google Analytics, Meta Pixel (Facebook Pixel), TikTok Pixel, or similar third-party tools.
    From social media interactions (e.g., Facebook, Instagram, TikTok, Threads, X/Twitter, LinkedIn).
  2. Use of Your Information
    We use the collected information to:

Provide and improve our laundry and delivery services.
Respond to inquiries and manage bookings.
Personalize website experience and marketing content.
Analyze website traffic, performance, and user trends.
Send promotional messages or service updates (only if you consent).
Comply with UAE legal obligations such as tax or accounting records.

  1. Cookies and Tracking Technologies
    Our site uses cookies to enhance your browsing experience.
    Cookies help us remember your preferences and track aggregate analytics.
    By using our website, you consent to our use of cookies in accordance with this policy.

You can disable cookies in your browser settings, but some features may not function properly.
We may also use:

Google Analytics / Google Tag Manager
Meta (Facebook) Pixel
TikTok Pixel
Hotjar or similar heat-mapping tools
These services help us measure engagement and improve user experience. Data collected by these tools is governed by their own privacy policies.

  1. Embedded Content and External Links
    Articles or pages on this website may include embedded content (e.g., videos, images, posts).
    Such content from other websites behaves exactly as if the visitor had visited the other site directly.
    Those websites may collect data about you and use cookies or tracking tools beyond our control.
  2. Data Retention
    Contact form entries: kept for up to 12 months for customer service purposes.
    Analytics data: stored by third-party providers (e.g., Google) for up to 26 months.
    Customer records related to service orders or payments: retained as required by UAE law.
    Comments or user-generated content: retained indefinitely unless removal is requested.
  3. Data Sharing and Disclosure
    We do not sell or rent your personal data.
    We may share limited information with:

Service providers (hosting, analytics, marketing platforms).
Payment or delivery partners for operational purposes.
Legal authorities when required to comply with UAE law.
All partners are contractually obligated to safeguard your data.

  1. Data Security
    We apply industry-standard security measures to prevent unauthorized access, alteration, or disclosure of your data.
    However, no online system is 100% secure, and you share information at your own discretion.
  2. Your Rights
    You have the right to:

Request a copy of the personal data we hold about you.
Request correction or deletion of your data.
Withdraw consent for marketing communications at any time.
To exercise these rights, contact us at pearlalshahamalaundry@gmail.com.

  1. Children’s Privacy
    Our services are not directed at children under 13. We do not knowingly collect their personal information.
  2. International Transfers
    Although our servers are hosted within the UAE, some data (e.g., analytics or email services) may be processed by providers outside the UAE or the EEA, always under appropriate safeguards.
  3. Updates to This Policy
    We may update this Privacy Policy periodically. The “Last updated” date at the top indicates the latest revision. Continued use of our website after updates means you accept the revised terms.
  4. تواصل معنا
    If you have any questions about this Privacy Policy or our data practices, please contact us:

Pearl Al Shahama Automatic Laundry
📍Near ADNOC Service Station 861, New Shahama, Abu Dhabi – UAE
📞 +971 55 126 2887
📧 info@paslaundry.ae